Crushing your first deployment: Adjustments in Life Podcast (E 18)

In this episode Alan and Co-host Jason Dyson meet with a 1st year adjuster that certified and trained with  Alan at The Adjuster Guy school in the spring of 2020. Randon was deployed for the first time in his career to one of the most difficult storms to hit the U.S. in almost 15 years. Randon explains how he took the knowledge of the industry that was shared with him and used it to make himself successful on his first deployment and come out of the storm as a first call list adjuster. Listen in!


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Alan Olson: Well, welcome back again. We are in studio again today. Jason and I both with a guest. How are we doing today, Jason?

Jason Dyson: Great, Alan.

Alan Olson: All right.

Hey, today we have a young gentleman joining us that actually went and certified through my school, He has had a chance to get out, get a good feel of what it means to be an independent adjuster in probably one of the craziest storms we’ve had in quite a few years.

I want to welcome on Randon McGeehee. How you doing?

Randon: Yes, sir. How you doing today, Alan?

Alan Olson: I’m doing good man.

Well, hey, you made it man. You made it through the storm. Let’s go back. Let’s recap. Well, hey, let’s back up a little bit.

Let’s look at you before adjusting. OK? What drew you to adjusting? What got you interested in wanting to be an adjuster?

Randon: Oh, the thing that really brought me to being an adjuster was I wanted to make something out of a career and I wanted to really learn how to do something and just make it a career that I can always fall back on and do for lifetime.

Alan Olson: OK, what did you do before you got into adjusting?

Randon: Before I did adjusting, I actually ran my own AC crew doing new houses, remodels, stuff like that.

Alan Olson: So you had a little bit of experience.

Randon: Yes.

Alan Olson: In construction generally, more so towards the AC side but you did comprehend some type of a general construction knowledge.

Randon: Yes, absolutely. Especially whenever you’re doing them reconstructions and stuff, you got drywall people in there, you got painters, you have electricians, so you always see in different trades and what’s involved in each and every one of them trades.

Alan Olson: Well, that definitely was a plus, I’m sure, especially when you get into a hurricane situation, you’re dealing with multiple types of damage and a lot of different directions.
Having that general knowledge of construction probably played a big part in why you were able to be successful ultimately on the first time. How did you hear about adjusting?

Randon: Oh, actually heard about it through– Well, you actually on Facebook. My mom was friends with you on Facebook and you posted things and hey, we have this, The Adjusters Guy school for new adjusters.

And I was looking to actually change jobs because AC– It’s really hot up in Texas automatics, especially, during the summer. I was wanting to find a different jobs. We found the Adjusters Guy School and I got enrolled, and here I am.

Alan Olson: I don’t want to go into real deep depths of the Adjusters Guy itself, but tell him how– What you experienced getting that certification?

Randon: Oh, what I experienced was not just getting the certification, but actually understanding the processes of insurance claims and how everything works.

Alan Olson: OK. Yes and that’s pretty much the licensing portion of becoming an adjuster is just to give you the general knowledge of claims processes, state statutes, key things that every adjuster needs to know about what we do but maybe not everyday particulars, because as I have stated in many different situations, getting licensed is just the starting point.

The real meat of being an adjuster comes after the licensing process and getting involved in everyday practices of being an adjuster.

In preparation to becoming deployed, what were the steps that you took to outside of– You came to the school, OK. You got certified which– Man if I can remember, I think you had your license relatively quick. What were the steps you took moving forward from that point to prepare yourself for that opportunity to deploy?

Random: Oh, one of the first couple things I did was I went out and bought all my stuff. I had my ladder. I had everything ready to go waiting on that first phone call. That way, whenever I got that first phone call, I could be anywhere that I needed to be in a couple hours or depending on where the place was that we could head that way and not have to stop and get a bunch of stuff or stuff like that.

Alan Olson: One of the things I remember doing, and this is something that I handed you. I remember at the end of the certification was a list of things that I wanted you to do in preparation, you remember that list?

Randon: Yes, absolutely.

Alan Olson: What were those things on that list that you can share with them that that you were able to accomplish and that maybe helped you get to that point of getting that phone call?

Randon: A lot of it was reaching out to these firms and stuff, sending your resume and whether it’s adjusting experience or what you’ve done just so they can get a feel for what you know. That was it. That was a big part of it.

Another big part of it is you also handed me a list of what supplies I needed, especially when you’re new in this, sometimes– I mean, of course, sometimes you need a ladder but you don’t know exactly what else you need. A shingle gauge, a Pitch Gauge, Cougar paws help you out get on some of these steep roofs out here.

Alan Olson: Yes, that’s all stuff that you– going in you’ve got to be prepared. Jason and I talk about that on every episode is being prepared and being able to move when the call comes in and those were just added things that I gave to you guys to encourage you to get moving and obviously you took that opportunity to capitalize on that information and be prepared.

Jason Dyson: So just out of curiosity, how many firms did you go out and sign up with? Or did you sign up with one and get lucky? How did it work for you?

Randon: I actually signed up with several and then I just ended up with one of the biggest firms out there.

Alan Olson: OK. What do you think? I mean, I know how many I recommend to get started with. How many overall do you think you spent the time to get set up in the portal and get your information into?

Randon: At least 15.

Alan Olson: Yes, I was going to say, I try to shoot for until everybody– I give a list of top 20 that I recommend getting set up with.

That’s a lot of time, sit down and get all the information in. If you made 15 of them, that’s a pretty, pretty big bulk of companies to get involved with. Some of those are also difficult companies to get in touch with so that you can get that information to them.

Doing that was very beneficial to you. Jason and I have talked in the past about relationships and bonds that you make with firms as you grow.

I’d never did tell you this but I did get a phone call pre-storm for you, where you had put something on your information where you were connected to me and they called me and asked me a few questions about you and I gave him my opinion of you and hopefully, that encouraged them to deploy you.

Jason Dyson: Even with your opinion, they deployed him.

Alan Olson: That’s right. Obviously, I said one good thing about you during that phone conversation I’m certain that they were looking at you in a whole.

And again, I’m not– I don’t want to toot my own horn and say that I got you there because it was the hard work that you committed to doing pre-deployment in doing– Following the steps that I gave you, that got you to that call. What was the call?

Randon: Oh, I got a call and basically it was, “hey, look, we need you up here in Fort Worth. We’re going to go through orientation and we’re going to get you a lot of the orientation stuff knocked out and then hey, you’re going to go pick up your stuff at here and then we’re going to go– You’re going to go to Lake Charles and we’re going to have another little orientation there and we’re going to give you your claims.”

Alan Olson: OK, Lake Charles, this was last fall. That would have been hurricane Laura. Correct?

Randon: Yes, sir.

Alan Olson: OK, so for those of you that haven’t worked or maybe were know of what was going on and didn’t get a chance to deploy. Hurricane Laura was a difficult storm to work.

I actually work a carrier that is real prominent along the Louisiana coast, maybe just a portion of the ways inland. I was one of the first boots on the ground for that carrier and I can vouch to say that it was probably one of the toughest events I have worked in my years in the industry.

I can only imagine what it was like for you on your first deployment to be dropped into ground zero on one of the worst hurricanes we have encountered in years and then when I say in years, we’ve had hurricanes of bigger proportions and more in numbers, in ratings going up but if you know anything about Lake Charles, it’s been a long time since Lake Charles had been and Jason can probably vouch for this. When do you think Lake Charles was prior to Laura.

Jason Dyson: 2005, Hurricane Rita.

Alan Olson: Yes. It’s been a long time and the building standards in Louisiana are not what we see in Florida, probably not even what we see in Houston. The destruction was beyond what we knew it was until we actually set foot on the ground and could see what we were up against.

Let’s go back to that phone call again. You’ve done everything, you’ve set your profiles up, you get that call, what was that feeling? What was it like?

Randon: Definitely a feeling of excitement also being really nervous too because it’s something that you’ve never done before.

Alan Olson: Well, I never got to experience that in the fashion that you did because some of my first appointments were more wind and hail related.

What– Where did it go from there? Now, OK, I’m deployed. I’m going to get my training, or my orientation and I’m headed into Lake Charles. Tell me what you were expecting to walk into or what your mind was telling you thought you’re going to see and what you actually walked into?

Randon: Oh, my mind, really, I had never seen mass destruction like that before I went there and I’m like, I’m just slowly getting into up in Shreveport going down towards Lake Charles.
I’m just seeing trees and stuff knocked over some signs, blown over and I’m like, “oh, hey, maybe this isn’t going to be too bad” and then as you just keep getting lower, it just keeps getting worse and worse and then that’s where you really figure out what’s happened down there.

It’s really devastating and sad for some of the people down there.

Alan Olson: You get your orientation done. You’re driving into Lake Charles, you walk– You go to your first claim and what’s your thoughts there?

What are you seeing– What’s– I mean, that– I want to know the meat of what’s going on inside of you? Where your thoughts were?

What you mean because I can tell you right now, some adjusters are going to be walking and going, am I supposed to be here? Is this really what I’m here to do? I’m second guessing this, I may not be fit to be an adjuster.

Randon: Yes, a lot of it is.

Some people– I call it the black screen. Some people, whenever they go and see mass destruction, they just get the black screen. Their mind like freak out.
You really just don’t freak out. Just get all your measurements, gets what you need, take really good pictures.

I can’t stress that enough. Take good pictures because you can always go back and look at the pictures or ask somebody if you don’t know what is what because that’s one of the hardest things I think for new people is they don’t know what to take pictures of and then they’re trying to ask questions and have no pictures of what they’re trying to ask a question about.

There’s 1000s of materials in the house and you don’t know what you’re looking at.

Alan Olson: You go out to your first inspection, OK? You have it– You have somewhat of a general knowledge of construction, OK?

You have an idea of what you should be looking for but you don’t really know for sure what all you need to be taking photos of or what– How you’re going to address it in that estimate because we didn’t really get into that.

Where were you at comfort wise with Xactimate, previous deployment.

Randon: Pre-deployment, I wasn’t very good with the Xactimate but at least had a common knowledge of how to get through the program and where to get to different things and how to do the sketch and stuff in the program and how the estimates needed to be rolled out and stuff for the carrier I was working for.

I had a general idea. I just didn’t know exactly what a lot of the line codes and stuff was. I just search for a lot of stuff in the search bar. Whereas, some of the experienced people can just put in line codes and they’re done in 30 seconds versus it took me five minutes to search everything up.

Alan Olson: Well, I got to tell you, I still have to search for some line codes. Now, and then especially when you’re different client situations, you may go through a season of water claims and then you may be done with water claims for eight months and you got to go back to doing them again.

It’s hard to remember all of those codes and you can get that little mouse pad that’s got all the codes on it but I don’t know, it’s still got all the right codes on it that you’re going to need on a daily basis. You get to that inspection, you get what you think you need, and where do you go from there?

Randon: I would say go to the war room first. That was probably my first priority was go the War Room, find somebody that’s social network with people.

That’s one thing, I can’t stress enough again. It’s fine friends and stuff too because they’re going to figure out one thing that you don’t know and then also, you have trainers and stuff there too as well that can help you out.

Alan Olson: Yes, I tell everybody to utilize that help room as much as possible. Those people are there for a reason and I know in that situation because I actually came back, I switched carriers, I came back down and went home for a few days, came back down to Lake Charles and assisted in the health room, actually, for the carrier you were working with and it was crowded..

There was a lot of days, there wasn’t near enough help in there for the people that were in there trying to manage their claims and get them taken care of but you’re always better to be there waiting for help than be sitting at your hotel room with no help and again, that was a that was a really tough situation to get through especially for a new adjuster because of the amount of damage that we were dealing with.

There was no way to prepare you under any training circumstances to know how to handle that storm. Kudos to you, first of all for making it through that. That was a very difficult task, you should for sure be proud of your accomplishments.

Again, for those that are working their way in and trying to prepare themselves for what they’re going to walk into, should we get another type of storm in that capacity this fall up to this point at what you had experienced.

What could you relate back to a new adjuster and say, “OK, walking in this is something you need to know is going to happen to you?”

Randon: Definitely read the claim files and see what damage– What claims you’re doing that day and how big the damages that were– What to schedule, so you’re not scheduling too large losses wrapped together and having to rush from that one to the next one.
That was probably my biggest thing that I had to learn.

Alan Olson: Just understanding what you’re going there to look at. OK, that’s a huge thing. You’re rolling along now, you’re getting the hang of things, you’re spending a lot of time in the help room. What happens after that?

Randon: Oh, what happens after the help room, for me is just try to get your claims done the same day in the help room. I know it’s sometimes hard, especially on a bit like Lake Charles. It’s pretty hard to get some claims done same day but just try to get as much as you can done and then just go from there.

Alan Olson: Yes, take each day as it comes. Do your best, make every effort to complete everything you did.

Jason Dyson: Did you have much interaction with your store manager? And how was that relationship? How was those interactions?

Randon: Oh, my store manager in Lake Charles, I didn’t really have a whole lot of interaction with since there was so many people. Maybe you had a phone call once from saying, Hey, we’re going to give you this claim but not really much from there.

Alan Olson: Well, and I know that the specific carrier that you were working with, has a little bit different structure management wise and then some of the carriers that I have, and I’ve worked that carrier plenty but I—

There are different structure patterns for different carriers and how they set up when they’re on site but knowing that you were not getting a lot of phone calls and not– Nobody was reaching out to you on a daily basis, saying, where’s this? What’s going on here?

Obviously, you were keeping your files up to date, you were putting the information in the system where it needed to be to suffice their needs when they would go in because I promise you those managers were looking at your files daily, especially the particular carrier you worked with had a massive amount of claims that needed to be addressed.

I think they were probably one of the highest amount of deployments for that carrier than several of the other carriers put together. OK, so you’re getting along good. Not much flak from the managers, you’re rolling through your claims, season continues on what happens from Lake Charles?

Randon: From Lake Charles, we had hurricane Zeta that hit down in Gulfport Mississippi. From Hurricane Laura, being in Lake Charles, they sent me to Mississippi and I could run some– I think it was a CAT3 and that landed in Gulfport.

That was definitely a lot more relaxed and like Charles, it’s mostly just roof damage and a little bit of siding damage and stuff like that. It’s definitely nice to have that little bit of break from Lake Charles, where you’re just seeing devastation.

Alan Olson: I can vouch for that. That’s absolutely.

Jason and I were talking a few weeks back, he made a little trip to Omaha and sometimes those little laid back easygoing deployments where guy can put a little money in his pocket, it’s a little less stress, you might even—

You might catch an evening here and there, you can go have dinner with a friend and enjoy being on deployment where it’s not burning the candle at both ends, just to make it through each day. That’s always a blessing in this industry.

Jason Dyson: Yes, I had the opportunity to skip Laura and I’m OK with that. I was already out on hand and got called for Laura and said, “No, I think I’m I got a couple things I need to take care of at the house” and then just out of sheer luck. Got work at home and then took off again for delta zeta, but yes, I’ve seen pictures and seeing the destruction and Laura was the real deal.

That was, I get– I can’t give enough kudos. If you can jump in on Laura, and be your first deployment and be successful and be the guy that the managers are asking to go to the next site and the next site maybe, something right.

Alan Olson: I agree. 100% and that’s why I said you made an impact on your first deployment. You did the right things.

I’ve known you a long time. I’ve been able to watch you grow and I’ve been able to see your demeanor and in my opinion, that demeanor that you carry every day was a big contributing factor and that demeanor was you don’t get too excited when it’s not necessary to not get excited. You know what I mean? That’s upset.

I know that’s an oxymoron but what I mean by that is you were thrown into a very difficult situation. You were able to stay calm, collected, know what you were there to do and focus on what you could do each day and make the maximum amount of time the most beneficial to you.

Jason: OK, how many claims were put in your lap? The first time you ever got a claim assigned to you? How many do they dump on you?

Randon: I had 120 claims assigned to me for one of the hardest carriers.

Alan Olson: That’s serious. That is only one time in my career. I’ve had more than that put in my queue and I would have to say that was Irma, Irma they dumped, I had 180 in my queue at one time.
Now, don’t get me wrong, don’t if anybody’s out there, you’re probably going all BS. Well, I had them in my queue.

I didn’t work all 180 of those because they had to pull them off of me, they were using my cue to park claims. I did work 180 claims while I was there, I worked more than that but at that at one point in time, that’s probably the most I’ve ever had in my queue.

Randon: I think for myself, it would be Wilma and I hit the ground 126 commercial claims and 20 residential claims for 146.

Alan Olson: That’s a lot of claims’ and I know for some adjusters, well, I think for all gestures that even when you’re seasoned to open up your queue and find over 100 claims sitting in there. That’s overwhelming by itself, because the first thing that’s going through your head is I’ve got to make contact with all these people.

I’ve got to set all these inspections and they want me in the field tomorrow trying to get these looked at and you may not even be able to go in to that area for another week. It could be that long before this town opens up.

OK and I can vouch that in the sense of like, Charles, I don’t know exactly were your claims were but for the first two weeks, I was there. It was two, it was a two hour ride. I had to stay in Beaumont, which is an hour and 15 minutes away from Lake Charles.

It took me two and a half hours some days just to get into Lake Charles. I’d have to work to claims and turn around and leave or I’d be there till 10 o’clock at night trying to get out. What was it like for you working there?

Randon: I stayed in Baton Rouge, and most of my claims were up in Longville. I was in the same boat as you were. It took two hours and you don’t want to over schedule because if you do, then you’re going to get home at 11, 12 O’clock at night and then you have to stay up and write them claims.
Just do two a day and then two hour drive all the way back.

Alan Olson: It’s tough. It’s real tough and if I had to sweet talk some friends in the helping me out with a room in Beaumont, just I could stay that close to Lake Charles. That’s a whole nother battle of its own but again, you got to do what you got to do.

You figure out the most accessible way to get there, you find a place to stay and sometimes we don’t get to choose the best hotels.

Jason Dyson: OK, so to maybe benefit some new people coming in to be able to not have the same issues or quickly overcome them.

What was the biggest—This is a event major destruction, a lot of adjusters coming in the area, a lot of people just out of their homes, difficulty finding housing, traffic, etc. Other than just your claims. Non-claim specific, what was your most difficult logistical struggle?

Randon: The most difficult logistical struggle was definitely trying to find a place to stay because you’re thinking about a hurricane, it’s 100, 200, 300 miles, wide sometimes. So, there’s damage all over the place and even on the outskirts of hurricanes, sometimes you saw electrical stuff.
Then you got electrical people saying it, some of the places even on the outskirts, so that’s probably definitely the biggest struggles trying to find a hotel that’s the closest to where your claims are.

Jason Dyson: Yes, that’s definitely a struggle. I got a buddy of mine, just as a quick sidebar story. That’s comic relief here. I were running together and Hurricane Katrina, he took off and his first real IA deployment, he’d been an adjuster before staff, and he gets assigned to Katrina.
He goes online and books in a hotel room online, and drives to the hotel and the building’s not there. Thee logistical struggle is real.

Alan Olson: That is for sure.

I hope that everybody’s really paying attention to this because it’s really easy to be over. It’s really easy to be overwhelmed with what you’re supposed to do when you get there that you totally disregard how you’re going to get there and where you’re going to stay when you get there and is there going to be any food when you get there?

I mean, the troubles are just starting if you don’t have the mindset to know what some what to expect when you leave out to go and I can say I’ve left out with my sleeping bag in the back of my car in a cooler full of sandwiches because I don’t know what I’m going to get into.

I don’t– I might carry an extra canon gas with me, I don’t know what to expect and we can give you all of our insight to prepare, but every situation you’re going to come up to is going to be different, every claim you come up to is going to be different, every insured that you have to deal with is going to be different, just depends on the situation.

So Mississippi.

Randon: Mississippi, definitely a lot more laid back. I mean, finding a hotel. I got a hotel and I was literally like, five minutes from every claim I had.

I was five minutes away, it’s a lot less damage but even then still, like you said, I didn’t know what I was getting into still, even though it’s just a smaller hurricane. I’m thinking Lake Charles and right here, Hurricane now, especially, devastating damage.

Now, I’m going to Mississippi and I’m like, “hey, this is a lot more laid back, there’s not as much damage
I can stay somewhere real close.”
It all just depends, I think on what storm it is and what damage it does and once you get there, you know what to expect and how the claims are going to be.

Jason Dyson: How many claims a day were you working approximately in average, in Lake Charles?

Randon: In Lake Charles, I was probably doing about two to three average just because I had such a high claim volume, and I was trying to get so much done for how many claims that I had.

Alan Olson: OK. Now, switching to Mississippi, what did that go to– Were you still– Did you stay the same or did you see an opportunity now? “Hey, I can kick it up a notch and I can handle more in a day now?”

Randon: Yes, absolutely. Mississippi. I was probably doing about somewhere in between three, if there were some big ones too, maybe sometimes four or five. I had some openings in my day.

Alan Olson: Yes, definitely and that’s one thing I want you guys to be driven to do. As you get out there and go in you start getting more comfortable.
Take that opportunity, grab an extra claim. Always push yourself to be able to perform better than what you were doing previously, if it’s capable for you to do. So all the hurricane seasons done. How long did you stay there? Did you– I mean, when did you leave Mississippi and where did you go from there?

Randon: Mississippi, I spent about a month and a half there and then there’s really no more claims left like said, it was much smaller than Lake Charles. From Mississippi, I ended up in Houston, Texas during the freeze claims that were here in Texas.

Alan Olson:
That was another totally different situation, I’m sure.

Randon: Totally different ballpark.

Alan Olson: Yes.

Tell us about that. What you experienced there? What was it like dealing with it?
I mean, you’re coming from a devastating hurricane to “hey, this one’s move over here to Mississippi. This one’s actually pretty fun. I’m having– I mean, I’m laid back” and now we’re boom, right back in this major freeze event.

Randon: It was basically like just hitting the ground running again, with your feet underneath you in Lake Charles.

Alan Olson: Yes.

Just with a little bit better perspective of how to claim.

Randon: Absolutely.

The claims are a lot different right up, though, than hurricanes for sure. You have to deal with mitigation and every trade almost, you’re having to reconcile with and come to an agreement on something on scope of damage.

Alan Olson: Yes.

Well, and that’s something a lot of adjusters– New adjusters won’t– Maybe won’t deal with in the beginning that you because of the carrier, you were working. You were forced to learn how to come to an agreed scope of repairs.

I know the carrier you worked for pushes more authority on to the adjusters than then a lot of them do. That’s another plus you had or positive you had was getting that experience of OK, I don’t just go out there and write up what I think is damaged.

I’ve got to go work with this contractor and I’ve got to come to an agreed scope of repairs based off of this policy and that’s a whole nother task of its own. How many different reconciliations did you have to work on your claims in those events?

Randon: Oh my claims, not really a whole lot unless it was just a really big loss. Not really a whole lot but I had to do a lot towards the end of the storm and a lot of other different claims.

Alan Olson Yes.

You stayed there and did clean up, correct?

Randon: Yes, sir.

Alan Olson: You were taking other adjusters claims and going back and reconciling them or taking second inspections and–

Randon: Yes, absolutely. Yes.

Alan Olson: Do you like being the cleanup guy? Or do you like being the guy that comes and hits the storm at the beginning?

Randon: I definitely like being the guy that comes and hits the storm at the beginning. I think everybody’s that way but hey, to stay longer and get the experience sometimes, you got to do the reconciliation to learn some more stuff that the next guy doesn’t know.

Alan Olson: That’s right.

Jason Dyson: I’ve always said, I’ve learned so much just looking at other people’s files, whether they’re good or bad or indifferent, just what other people are doing and that’s– I’ve learned so much just from looking at other files.

Randon: Yes, absolutely.

Alan Olson: All right.
Well, we are almost out of time. Is there anything specific Jason that you randomly share with us?

Jason Dyson: What is one piece of advice that you would give yourself a year ago?

Randon: Know what situation you’re getting into, because every situation you get to and adjusting is what I’ve learned is every situation is different. Learn what you’re getting into.

Alan Olson: As much as possible and there is a limitation to training available, I guess, to really put you in into understanding what you’re getting into but to add to that question, and I tell this to people all the time, if it’s feasible, not every—

Let me back up a little bit. Not every adjuster can afford to pay for training and not every adjuster has the means of getting connected with somebody to get training but if you were asked, going looking back now, if you would you have been willing to pay a little bit to get better knowledge to make you more successful earlier in your career, would you have paid for that? Is there a price that can be put on good solid education?

Randon: No, there’s not a price to get good on good solid education at all, because any piece that somebody else doesn’t know, is good for good for you.

Alan Olson: That’s right. That’s 100% right.

I say that because I know, it’s not feasible for everybody and I see stuff out on the social media platforms and whatnot that say, Hey, just, there’s plenty of somebody should be giving that information for free and you know what?

I help a lot of people out and I like doing that. I love assisting people in pouring my cup into theirs but not everybody’s going to get an opportunity for a situation to get free experience.

OK, and if you can take every opportunity, you can to get that experience at no cost but at the same time, don’t be afraid to put an investment forward in bettering your career because I promise you the return on this career is much higher than the investments you’re going to have to put into it and that’s why I wanted to know that from you because you did put an investment into it, you spent your money to prepare yourself.

Not only did you get licensed with the adjuster guy, you took the full blown course that we offer that gives you a day of field training and a day of setting through and navigating through estimating software’s and you are willing to put that investment forward to get that preparation and it’s obvious that the investment that you put into that paid off and so not—

Again, not everybody gets that opportunity and you may not be able to afford to do all of those things but if you can make that accessible to you and you can afford to do it, don’t be afraid to put a little bit of investment because like you said, one thing that the other guy standing next to you doesn’t know is only going to benefit you more.

Jason Dyson: Absolutely.

Alan Olson: All right.

Well, man, I appreciate you coming and joining us today. I’m positive that there’s going to be a lot of people listening in that are going to love the insight that you bring because I can have 50 seasoned adjusters on here to tell their success story but coming out of the mouth of somebody that just got out– Just got going and did exactly what Jason and I have talked about in past episodes is you went out, you did everything to the best of your ability, you busted your butt and you behold deployment.

Number two, you’re on the first call list and that speaks bounds for your attitude and everything you were willing to put forward to get yourself to where you’re at. So be proud of yourself for that. Anything else?

Jason Dyson: No, I just want to again agree with Alan and definitely kudos, you took the information, ran with it. You invested in yourself and look your three deployments into it. You’re doing exactly what everybody wants, I believe so. Again, kudos.

Randon: Yes, sir. Appreciate it.

Alan Olson: You bet, man.

All right, folks. Well, we didn’t get a plug in for the gesture guy community but I think you guys have heard it in the past. Check it out. Again, hurricane seasons coming up.

We want to be there to help you if we can. So Check out the private community.

Alright, folks, we’ll see you again in two weeks.

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