How IA’s Make the First call list: Adjustments in Life Podcast (E 17)

In this episode Alan and Co-Host Jason Dyson explain what it take to be a first call list adjuster. With both Alan and Jason  having management experience, they share all the details of what it takes for any adjuster new or seasoned to earn their stripes and be placed on the  first call adjuster list with at least one well known IA firm .  If the first call list is where you want to be in the industry, this episode is for you!


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Alan Olson: All right, well, welcome back again to another episode of adjustments in life. Sitting here in the studio again today with my Jason Dyson. How’re you doing, Jason?

Jason Dyson: Doing great. Alan, how about yourself?

Alan Olson: Oh man! Couldn’t be better getting a little break in, noticing a little activity in the weather?

Jason Dyson: It’s interesting to see something starting to form finally out there. Not sure what kind of impact that may have for the US coast? But definitely some keep an eye on and kind of get you interested in monitoring what’s going on? For sure.

Alan Olson: Yeah, I’m with you there. I’m not 100% sure, it’s going to be a storm of a lifetime. In fact, I don’t even know if it’ll bring much in period based off of the forecasting, I’m seeing, you know, a good Tropical Storm maybe.

But there again, everybody’s got to keep their eyes peeled. We have seen numerous storms come into the Gulf being even just a tropical depression and end up being a Cat-2, Cat-3 storm. So do I feel this is the one? Probably not.

But hey, I’ve been wrong before. In fact, most of the time when I try to predict those hurricanes, I’m wrong. So we’ll just have to watch it in real time like our friend Mike. Mike’s weather page says, See what happens?

Jason Dyson: Absolutely.

Alan Olson: Well, hey, one of the things you and I… You know, we continue to talk about and one of the things that every adjuster wants to know, amongst the industry is how do I make the first call list.

And, man! There’s a huge spectrum of things that could encourage that for an adjuster and maybe deterred any of the firm’s from having you on the first call list, depending on a lot of different variables.

So, you know, that’s a really hard question to answer. But we’re going to do our best today to try to let people know what it takes to be a first call adjuster.

But before we get into what it takes break down for us, how a firm goes about? You and I have both worked in the management field but you spend a lot more time working within the portal than I did in my management stint.

So explain to these guys and gals: how a firm goes about picking people for deployments? And how does that first call list layout in that process?

Jason Dyson: Sure, you know, if we’re speaking specifically to a large deployment or hurricane type situation, not a daily realm, or just because you happen to live in a particular area where there’s a need, but on a large deployment, if this is going to be your first run your first deployment, you’re not on the first call list.

You know, they’re going to go through their core resources, if you will, and then work their way through from core to their known guys. And then once it does pass that point of, okay, we now need to go to our “unknowns”, those are just simply guys that maybe you’re brand new, maybe you’re just unknown to that firm, they’ll go into the portal and generally going to pull data.

And when we refer to the portal, that that’s where all your data is contained. You know, we keep preaching about if you’re new at this, you need to go get signed up with firms, multiple firms. And the biggest thing is make sure your information is up to date.

Alan Olson: That’s right.

Jason Dyson: You know, if you’ve taken an extra training or you’ve now have your Level-2 exact or whatever it is, if you don’t have that information updated in each firm, that you’re signed up for Portal, they have no idea, no way of knowing it.

And when they’re going to those unknown resources, they’re going to pull that data and say, Okay, give me guys with X amount of years’ experience or if we’re at the point of no experience. Okay, who has…? What licenses?

You know, make sure you carry at least the coastal licenses, get your coastal states, get your heavy hit states, so that you are prepared. Make sure again, all your information is updated, get all the certifications you have.

Because essentially, when it gets down to the first deployment guys, what’s going to make you more desirable than the next guy? Well, when everybody is starting at the starting line, at zero, have your resume speak for that, have your Level-2, have the correct licenses, have your whatever certifications, if that firm offers you certifications for whatever clients, they have, get all of them, most of the time, they’re free.

And if they’re not free, they’re very minimal cost, you know, most of the stuffs done online now, there’s no reason why you shouldn’t have every certification that you could possibly get your hands on within the firms that you’re signed up for

You know, when they’re ready to deploy, they don’t want to call you and say, “Hey! We see, we’ve got an opportunity for you. But could you go get this certification?”

You know, if you want to be that top guy, check all those boxes so that you are the top guy of the unknowns. And then when they call you we’ve preached about this and preached about this. The answer is, yes…

Alan Olson: Absolutely. Yeah.

Well, not a “hold on. Let me see what I can do.” It’s Yes, you said it on the last episode; this is the phone call you’ve been waiting on.

Okay. Especially if you’re that adjuster that has taken every certification that was available to him gone through all the training that was available, when got your Level-2 Xactimate certification, all that stuff you’ve spent all this time, you might have even spent money. It’s showtime.

Jason Dyson: Exactly.

You know, just, I can’t preach it enough. Stay on those portals, make sure all that information is updated. You know, another big one that we talked about a second ago, Alan was, if you have the opportunity, if you know somebody else in the industry, and most of the time as a brand new guy getting licensed, he probably didn’t just trip and fall and decide one day  I want to be an adjuster.

You’ve probably got a buddy somewhere that kind of talk to you and explain what’s going on here. Get some seat time with them. Get out there, do the ride alongs you know.

The biggest thing when you’re out there on ride alongs even if it’s your buddy, keep your mouth shut and your ears open, learn what’s going on. Be that asset to where when your buddy who may be on the first call list gets that phone call.

He says, “Hey, when you get to the point, you need to holler at Alan, I know he hasn’t worked any claims, but he’s been riding with me for all year. He knows what’s going on.”

The referrals are huge. And that’s a lot of how the first deployment guys get out there is because they’re tied with a core or a known resource that’s getting out there. And they have that that referral.

Hey, Alan vouched for him. So, you know, he spent time with the mountains, a core guy, you know, and we know that they’ve kind of got a mentor at that point.

You know, if I’m a manager, I like the idea of, hey, Alan’s one of my top guys, this guy’s coming in under him, he’s got that outlet to be able to ask the questions to be able to lean on that core guy.

So you know, just again, keep everything updated. Get as much experience as you can, do some ride alongs with guys. And just, again, prepare yourself, get your resume, and make your resume stand out above the guy next year.

Alan Olson: That’s right. And I think you know, you hit on this, but making sure all of that information and all of your preparedness and everything you’ve done is in those profiles, in those companies, portals is the lifeline, that’s what’s going to make you stand out, you can take all this stuff, you can do it.

Again, I don’t want to beat on a dead horse. But if you don’t let the companies know that you’ve done all this, they don’t see you shine, they don’t know that you’ve done it unless you have given them that information.

Jason Dyson: Exactly. And especially with some of the bigger firms, which is probably who your first deployment is going to be which is one of the big boys. Even if you’re on the phone, you know, don’t bug the heck out of them but reach out once in a while to their resource development team.

You know, what can I do? What are you looking for? How can I help even if you think they know who you are, you’ve got to have that information updated because quite honestly, they’re dealing with 1000s of different people and when they start pulling those spreadsheets is when you want to be the guy who’s got all the boxes checked on the spreadsheet.

Alan Olson: Well and that brought up a thought in my head. And I think you’ve seen this happen before you may be a new adjuster, you may be an adjuster that’s got a little experience but not a lot. And just a regular check in with the resource department.

You may happen to catch them on a day that they need somebody. And because you called, it was convenient to deploy you what they needed, instead of having to go back into the roster and look for somebody, ‘Hey, they might ask you a few questions. Okay, yeah, I got something for you right now you want to go?’

Jason Dyson: Right.

Alan Olson: But if you’re going to do that, and we’ve spoke about this before, too, if you’re going to call in and say, What can I do to get deployed? What do I need to be working on? You also need to be ready to say, yes, if they throw something at you then.

Jason Dyson: Right.

And don’t be a pest about it. You know, we’re saying call into these resource development teams or managers that you may know within the firm’s, don’t pester him, you know, be the guy “Hey, checking in, you know, what’s going on? Anything good? What can I do? What are y’all looking for? Have anything changed?”

But don’t be a pest either.

Alan Olson: No, and I have said in many of my classes that in this industry, the squeaky wheel gets the grease. And that needs to be taken for granted.

But at the same time, you’ve got to know the line when it needs to be drawn of, okay, I’ve contacted, I don’t need to call them every day this week.

If I call them once in the week, or once every other week, they’re going to remember me from phone call to phone call, I don’t have to bug them until they don’t want to hear my voice anymore.

Jason Dyson: Right.

And, you know, if a manager says, hey, you know, I’ve got other guys out here, maybe holler at this guy and see if he can gets right along, do it?

Alan Olson: Absolutely.

Jason Dyson: Because if you do, they’re going to reach out to that guy and say, “Hey, did he ever call you?” And if they says, Now, well, then I know you from management perspective, or maybe this guy didn’t want it that bad.

Alan Olson: That’s right.

Well, I’ll tell you what, real quick before we move on into the discussion, let’s talk about the private community.

The Adjuster Guy Private Community is a Facebook resource for adjusters to be able to communicate, not just new adjusters, but maybe seasoned as well that just need a solid community to reach out to, for as little as hey, I haven’t seen this product in a while, can you remind me about what the line item code is, or, you know, a new adjuster may stand on a roof and have never seen the roofing product before, Hey, what is this? It’s a very small fee to be a member of the community.

In fact, it’s $10 a month. So $10 a month gets you access to myself, Jason and a few other moderators that are involved in it, that we consider experts in the industry that can help you to make those decisions and check things out and just be a good solid source of support for you.

If you’re a brand new adjuster, and you’re getting into this industry, and you get the opportunity for deployment this year, this may be something you need.

Jason Dyson: For sure, you know, there’s many times you may be sitting in a in a hotel room at midnight and beating your head against the wall trying to find a line item or figure out what this material you took a picture of, you know, posted out there to the group, then thing that I like best about the community is that I’ve seen on so much of the social media, and we’ve talked about this before, it’s kind of come to a point that new guys are getting beat up or belittled for asking valid questions.

There’s not going to be any beating you up or judgment or anything there. You know, I’ve said it before, we may walk you down the road of answering your own question.

But you know, it’s a great place that you can come and post questions or we’ve actually posted things out there, you know, that I’ve come across, or Alan’s come across in the field where, hey, this is what I saw.

It’s something unique. Here’s a quiz, what is this? Or how do you do this? And, you know, we get some good interaction off of that. And hopefully people learn some things off of it. I think they do.

Alan Olson: I sure hope so. And I think it can be fun to we have a we have a good time posting funny things that we’ve seen, you know, again, it’s just a good solid community of people that are out there to support each other.

And when we all do that, everybody is successful at the end of the day. So check us out, go to Click on the Private Community Page and get signed up.

Jason Dyson: Yeah. And you know, if you are getting on that deployment, and you’re part of the page, jump on there and say, “Hey, I’m heading to Tallahassee, anybody here going at least you know, you’ve got something in common with these other people, and maybe be able to split some expenses or whatever, you know.”

Alan Olson: Sure. All right, so check us out, guys.

Okay, so getting back to our discussion of being on that first call list. Let’s say we’re past that point. Maybe an adjuster is in their second year, possibly third year, they have had the opportunity to get out and work even just maybe one deployment, but they’re still not on the so called First Call List because you know, a hurricane situation is different than our spring hail and wind season.

Jason Dyson: Sure.

Alan Olson: And ultimately, do we enjoy working the hurricanes?

Yes, but the cream of the crop is that First Call List on a hailstorm.

Jason Dyson: I’ve always said your salary, your yearly income is based on hail and daily, your bonus is if we get a hurricane.

Alan Olson: That’s right.

Jason Dyson: Don’t count on the hurricane. Because it doesn’t always happen. But yeah, you know, it’s definitely a mini guys you’re probably thinking, you know, man, I get out, I’ve gone on two deployments. But I don’t feel like on the first guy called and you’re probably not and I think we might have some good information here on what to do to make yourself shine and bump up that list.

Alan Olson: You know, and this is going to stand in any deployment opportunity you get whether you’re a 1st year, 2nd year, 3rd year, 20 year…. Okay? The first thing that comes to my mind, how do I get on that first call list? How quickly were my contacts made? And how quickly was there a note in that file that says, I’ve reached out to these people have an appointment set? And we’re good to go?

Jason Dyson: For sure.

At the beginning of any deployment, the only thing that management is looking at is contact times. What percentage contacted are you?

One of the most frustrating things that I can remember is being in a management position and calling an adjuster and saying, “Hey, I need you to make your contact calls.” “Oh, I already did. I just haven’t updated my notes.”

Well, it’s not done until the notes are done. I mean, it should be make the phone call, put the note in market contact and go to the next one, you know, get credit for the work you’re doing, if you made contact within four hours of receiving the claim, but you don’t put the note until the next day.

Yeah, it’s going to backdate it, but you’re not getting the credit that you deserve, you know, have that stuff updated. That’s the stuff that at the beginning of the storm that the managers are seeing, “wow, this guy’s Johnny on the spot. He’s got his calls made, he’s got his notes put in.”

And just again, start off on the right foot. Don’t delay.

Alan Olson: That’s right, get those contacts made, I guess I should have backed up a little bit. If they deploy you, and they need you there tomorrow.

Or they need you there the next day. Don’t wait until the day you’re supposed to be there and say, “Well, I’m still two days out, I couldn’t get out in time, get in the car and get to where you’re going.”

Jason Dyson: Right.

You know, we touched on this on another episode, you know, don’t delay, just get it in gear and go and set the stage for how you’re going to shine throughout that event right up front the first phone call, you know, contacts getting back to that,.

I can’t stress enough how important that is, all eyes are on it. From the firm to the carrier they’re all looking at contact times and percent contacted. And that’s a number one priority when you first receive your calls, you know, eventually it’ll shift gears and be okay, how many are inspected, how many are returned, etc.

But at the beginning, it is all about those contacts.

Alan Olson: If you’re that adjuster, you’re the first one to get all your contacts made your notes in the file. Well, now you’re standing out above anybody else in the field doesn’t matter if they’re a 20 year veteran of the industry, you could be on your first deployment.

And if you can get out there, you’re already showing signs to the managers that this might be a first call adjuster right here, and continue to watch him, because there’s a lot more steps to this.

But if you can get that accomplished right off the bat, you’re going to look attractive to the managers that are watching you.

Jason Dyson: And I think another thing that hasn’t been mentioned before, but I I really like to see from a management perspective was if you get deployed, when you get deployed, if you know what client you’re deployed for.

A lot of times they’re going to onboard your computer, they’re going to log into your computer, set up profiles, dump a folder on your desktop that has all the information to do with that client, take the opportunity to go through that information.

Alan Olson: Absolutely.

Jason Dyson: If there’s a thing in that folder called Best Practices, or a cheat sheet or anything like that, I’m not saying go through the folder that says policies and read the policy for every state, know what the client is looking for.

If you’re going for a hailstorm probably want to read the roofing cheat sheet. If you’re going for a sewer backup, probably going to want to read the interior repairs cheat sheet, have an idea before you hit the ground of what’s going on.

And if you have a question, pick up the phone and call your manager on your way out there and say, “Hey, I read the cheat sheet for the interior stuff. But what about this?”

And that speaks volumes to the manager that you’re taking it upon yourself to actually read the information that they took the time to compile for you.

Alan Olson: That’s right.

Okay. So I’m just going to go through the process of what we see on a daily basis, what we perform when we deploy, okay, because there’s a reason why we were able to get to that first call list.

So we made our contacts, met our contacts within or sooner than expected, based off of the protocols that were supposed to go by. So that was a thing that made a shine.

Next thing we did, we showed up for our inspections on time, and we inspected everything.

Jason Dyson: Let me maybe back up one on that?

If it is a large deployment, like we’re talking about a real deployment that unknown resources or maybe barely known resources are getting deployed to, we’re probably talking about a hurricane situation or very large hail storm situation, they’re probably going to have an orientation.

Alan Olson: That’s correct. That’s probably…

Jason Dyson: Be at the orientation. And let me give you guys a hint, “Look professional”.

Alan Olson: Absolutely.

Jason Dyson: Don’t be the guy walking in there in blue jeans and a T-shirt. Don’t be the guy walking in with the ball cap on backwards, dressed the way you’re going to show up to handle their claims.

Business casual, you’ll never go wrong with a polo shirt and khaki pants and decent shoes. I mean, they’re going to remember the guys who show up in blue jeans and a T shirt, don’t do it.

Alan Olson: Every time. That’s a first key to say, :This guy didn’t come prepared.”

Jason Dyson: Right. Or doesn’t care.

Alan Olson: That’s right.

And that’s something we didn’t really touch on yet. But your attitude when you’re there and in front of your management team can speak bounds for the person you are and if they want you on their list or not?

Jason Dyson: Absolutely.

You know, I’ve always said I would much rather have an adjuster who is needing some more knowledge, experience, etc., that I can provide that information to then maybe a 15 year veteran who thinks they know everything that’s not open to any training or ideas or anything like that.

Alan Olson: Correct.

And I guess it kind of goes back to that old saying it’s easier to teach somebody what I need him to do than to hire somebody that’s experienced, and then have to deal with them doing their way, right?

This isn’t the same situation, because there is a standard that we perform by not to say that every experience adjuster, you can have 20 years in the industry and not be on the first call list.

But typically, if you’re still in it, after 20 years of being in the industry, there’s a reason and you’re likely to be on the first call list.

Jason Dyson: For sure.

You know, another thing for the guy who’s starting out, when you go to the orientation, if it’s that size of event they’re going to have helped him set up, be in the Help room. Even if you don’t need the help, be in the Help room.

Alan Olson: I agree.

Jason Dyson: You know, have your managers probably sitting in that help room. If not, his colleagues are sitting in that room. And they’re noticing who’s sitting in there with their head down, pounding away on the keyboard. If they have a question, they’re asking very valid questions.

Pro tip!! Before you ask a question, flip through that folder that they gave you, you can keyword search a folder, see if you can answer your own question.

And if you if you can’t, then tell them, “Hey, I’d looked at the folder, I didn’t find the answer to this. I’m having trouble with X”, and ask your question.

But make sure it’s a valid question, and they’re going to remember those adjusters, those guys and girls that go out there, try to answer their questions are being professional, or they’re trying to soak up the knowledge of the more senior people, both of the people that are going to get noticed.

Alan Olson: I agree.

And you know, as you guys grow as adjusters, the performance, in the beginning may not be what a seasoned adjuster can do. You’re still learning but getting to this be in the Help room, if you’re getting to know your managers, that’s going to be a plus and building that bond and building that relationship with your management team.

Even if you’re not…. There’s other people that are more seasoned, and probably more knowledgeable than you are. But you’re there and you’re making that effort to do the best you can do in the career you’ve chosen. And you may not be the most qualified for the deployment that they need, but they know you’re eager to learn and you really want to be there. And you’ll get chosen on that list over somebody else because they know you want it.

Jason Dyson: Absolutely and even if starting out, you know maybe it’s a new client to you, first deployment etc. Even if you’re showing obvious signs of struggling but you’re putting forth the effort, you’re putting in the hours, you’re doing everything you can, that’s a positive thing.

Don’t worry about the fact that you may be struggling, it’s how you overcome those struggles that they’re watching.

Alan Olson: Okay, so moving along, we’re getting to where we’re listing out things that they need to be focusing on that are going to put them on that list. So if they made their contacts and all the conditions are good, we’re inspecting now.

Next thing that comes in that’s going to make you shine like a diamond is at the end of the day are you turning in every claim you inspected?

Jason Dyson: Absolutely.

And I think one of the things that newer adjusters run into, that’s a pitfall is they’re too concerned with how many claims they did that day.

And I’ve heard time and time again in help rooms and from other but how many do you run today? How many do you run it? The number doesn’t matter.

Alan Olson: It doesn’t.

Jason Dyson: I would much rather have a two to three claim a day guy, be an awesome two to three claim a day guy than the guy that tries to run out there and scope 7, and only turns in 2. And then the next day turns in 3. And now we got to still out there for 3 days. And I’m trying to chase him down on those claims. Well, guess what, at the end of the day, you’re not a 7 a day guy.

Alan Olson: That’s right.

Jason Dyson: You’re not beating the guy that did three and turned all three in every single day. I’ve always said, “Be a conveyor belt, not a dump truck”.

Alan Olson: 100%. I agree.

Jason Dyson: And the more you know, if you got that cycle down, and they’re seeing, you know, this many inspected and the same number turned in every day, and they can just see those numbers ticking away.

That’s going to relate to more claims coming to you, which directly relates to more money, but also that wow, this is my go to guy. You know, at the beginning of events, especially you may be asked to provide to your management team every day a report of how many claims you inspect, how many you turned in, and I’d much rather see my number be 22, than be 71.

Alan Olson: That’s right. I agree 100%.

There’s only… Well, I’ll put it this way, you’ll sleep better at night, you’ll get up better the next day, your life will be more collected, and you will have an easier deployment. If you’re completing everything you do each day, right?

Jason Dyson: Do not over scope. And it’s a whole lot easier. If you scheduled two or three inspections a day to go out there, make your first inspection maybe you got a little bit of it written in the field, hit your second one, you get it all written up.

 You know, you’re sitting in the truck, it’s only one o’clock in the afternoon. And you’re almost done with that second one, get it written up.

Now it’s 2 o’clock in the afternoon. Hey, I’m ready to run another one. I’m going to call the last one that I have scheduled out and say, ‘Hey, Mr. Jones, I happen to be in your area. And I got some free time. Can I come?’, ‘Yeah’.

Hey, now the policyholder thinks, “Man! That’s a great guy, he bumped me up a week or whatever.”

Your manager seeing, “hey, he’s pulling stuff forward.”

You’re still not burying yourself, it’s a whole lot easier to bump a claim up and do it ahead of schedule than it is to get overwhelmed and have to call somebody and say, “Hey, I’m sorry, I’m not going to make it today.”

Alan Olson: I agree.

And what a lot of these guys don’t know is until you’re told I mean, you will hear of this but everything is tracked, everything is tracked, every time is tracked, every note is tracked.

And they see… The carrier sees every bit of this, your IA Manager sees every bit of this. They’re not in the field with you. They don’t know what you’re doing during the day. They don’t know if you inspected these properties or not until it shows up in the system that, that claim was submitted.

Jason Dyson: For sure.

Alan Olson: So that’s the only thing they have to go on. And it doesn’t matter if you can retain that knowledge. If you work better in the fashion of scoping more and then taking two days and writing them up.

Jason Dyson: No.

Alan Olson: You may think that’s a better way to do it. That doesn’t work that well.

Jason Dyson: No.

And you know, writing the claim, same day, there’s so many times that I’m writing a claim, oh, yeah, I’m labeling my photos. And maybe it’s something I forgot to write down on my scope sheet. Sure. Had I waited two days to write that up? I’m not going to remember.

Alan Olson: No, no, not a chance. I mean, you hear stories about older adjusters that went out, they scoped 100 claims, and then they sat in their hotel room for two weeks to write up all these claims.

Jason Dyson: It’s not 2004 anymore.

Alan Olson: No, no. And if you come across an adjuster that is scoping claims, and then going home and writing them from the house, he’s probably a flood adjuster, and you’re in a totally different category of adjusting.

Jason Dyson: Yeah, don’t even worry about what that guy says. That’s a whole different ballgame, we won’t go there.

Alan Olson: So I mean, so these are things that are going to make you stand out. Again, these managers are working off of the stats, the firm’s are working off of these stats, they may say, “Well, I know that guy, and he’s really doing better than what those stats show.”

That doesn’t matter. They need to see the real time stats, and that’s how you’re going to move up that list.

Again, there’s variables such as getting to know your managers and building bonds and all that but if the performance doesn’t come with that, that relationship and that bond isn’t going to get you deployed time after time after time.

Jason Dyson: Right.

You know, just have the numbers work. Understand again, you touched on it, we can’t beat on it enough. Xactynalysis is tracking everything real time and everything is exposed. Everything is one click away from everybody knowing what’s going on with it.

You know, I think one of the biggest things for being moving up a list, for being on that first call or redeployed or staying deployed or asked to be on cleanup, be the one that’s easy to manage. You know, I don’t care.

I’ve had guys for me, work for me that have legitimately run 10 claims a day, they weren’t always easiest to manage. But the guy that ran 3 a day, and the only time I ever talked to him was when I call them up and say, ‘Hey, I’ve got this problem claim, or this guy that dropped the ball or whatever may have happened. Can you help me?’ And before I even get the words out of my mouth, they’re like, ‘Yeah, sure. Send it to me. What’s up?’

Jason Dyson: Be the guy that is trying to make your managers life easier.

Alan Olson: That’s right.

Jason Dyson: That’s who the manager is going to put some great notes in there, in your profile, saying, “Hey, I want him on the first call on my team.”

Alan Olson: You can vouch for this. And I can vouch for this as a manager. The last thing an IA Manager needs is another problem.

Jason Dyson: Absolutely

Alan Olson: Every day is a day full of problems for an IA firm manager. They may be good problems sometimes.

But the fact of the matter is, when you’re an IA Manager in you’re dealing with 30, sometimes 50. adjusters you have problems day after day after day that you got to deal with, if you’re that guy that’s out there running claims, that that a manager doesn’t ever have to worry about. You’re his first call guy every time. Right.

Jason Dyson: You know, the less you hear from your manager, probably the better.

Alan Olson: Absolutely. This is good news. [Laughter]

Jason Dyson: Exactly. I mean, unless it’s just like I said, that situation of hey, can you help me out? If a manager is calling you and asking you if you can help him, that’s a very good thing. Because your name was on their mind.

Alan Olson: I agree. 100%…

Oh, hey, man, we could go on. I mean, most of these topics I think we could spend hours talking about but we’re out of time on this one. So maybe we’ll tune in on another one and pick up where we left off. Who knows?

Jason Dyson: Sounds good.

 I just wanted to reiterate one point that we kind of brought up a second ago, be the easy guy to manage, take the time to go ahead just to kind of put a bow on this whole episode.

Take the time to review the information provided to you, as somebody took the time to put it in a package, review the information provided to you stay on top of your times, don’t over scope yourself, get your work turned in, be the Yes Guy, and just try to be the easy guy to manage. That’s what it all boils down to.

Alan Olson: I agree.

Be the guy that stands out above. The way to success in relation to being on that first call list is just making an effort to be better than the guy standing next to you.

Jason Dyson: Absolutely.

Alan Olson: And that’s not a difficult task in this business. And guys, I’m here to say you could be on your very first deployment and be learning and with a good attitude and doing just as you said, Jason, on your second deployment, you might be a first call adjuster.

It’s very possible. There’s guys that do it all the time. It’s just a matter of compounding all this information and putting it in action.

Jason Dyson: Absolutely, Alan.

Alan Olson: So alright, well, hey, enjoyed it, man. Always do. Absolutely. Before we run out of here, I’m going to tell everybody Hey, send us an email, and ask us questions. If there’s anything you want us to speak on. Anything at all, email us at That’s

Jason Dyson: We’d love to hear some topics that you guys are looking for, you know, questions, etc. We make an episode out of it.

Alan Olson: That’s right. So let us know what you want guys, and we’ll see you down the road.

Jason Dyson: Thanks, Alan.

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